Learn vital parts of customer service
Customer delight
Learn vital parts of customer service free download
Customer delight
This is the course for those who want to be a vital part of service industry. You will learn in this course some important pointers on customer service. It will include effective communication process. Along with it, you will know the barriers in communication, formal attire, and how to handle customer on calls. Also, how to handle customer in various formal scenarios. The important part of handling customer complaints will also be included in this course. How to achieve customer delight will be an important lesson included in this course. So this course will be helpful for anyone wanting to learn customer service and about customer service industry. The characters and numbers used in the role-play are imaginary. In case, you are a complete fresher and unaware how to present yourself confidently and conduct professionally, this course will help you learn effective skills regarding this. So you will learn the important pleasantries and the ways to be pleasant and not offend be offended in those sensitive times. Stay above the competition by learning the important pointers in customer service industry. If you are an entrepreneur or work in a service industry, this course will be helpful in handling the important clients and customers. The course will start with introducing who is a customer, communication process, grooming tips, body language, different formal scenarios to effectively impress handle customers to achieve customer delight.
