Brain Bites: Empathy: The Key to Active Listening
Send the message that you are listening to understand
Brain Bites: Empathy: The Key to Active Listening free download
Send the message that you are listening to understand
Show that you are actively listening by using empathy
You have probably heard empathy described as “feeling someone’s pain”, but what if that is not helpful or possible? Empathy is an important skill to improve your active listening and make those around you feel heard. In this course, you will learn to empathize with those around you by noticing their body language, voice tone, and words.
Topics covered include:
Defining the difference between empathy and sympathy
Explaining the importance empathy plays in developing emotional intelligence
Developing a list of emotions typical to the environment
Recognizing and communicating awareness of what someone is feeling using empathy
Defining cyber-disinhibition and identifying methods to reduce its impact on empathy
Focusing on active listening by noting body language, voice tone, and words
By the end of this course, you will be able to explain and practice empathy by noticing body language, voice, and tone. You will learn to communicate an awareness of what someone else is feeling and be a better active listener using empathy.
Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With 5-minute video lessons and 30-minute-or-less courses, Brain Bites are the perfect tool to educate today’s busy workforce.
Objectives. You will be able to:
Define empathy and explain the difference between empathy and sympathy
Explain the importance empathy plays in developing emotional intelligence
Develop a list of emotions typical to the environment
Recognize and communicate an awareness of what someone else is feeling using empathy
Define cyber-disinhibition and identify methods to reduce its impact on empathy
Focus on active listening by noting body language, voice tone, and words
