Interview Success - Crack BPO interviews Like a PRO

Interview Success - Crack BPO interviews Like a PRO free download

Face BPO interviews like a pro. Build your confidence and excel with ease.

The curriculum and learning objectives for this course are:

• Learn to formulate a tailor-made resume in adherence to the job requirements, career analysis, strengths, skills, and expertise

• Prepare and model a resume, matching your skill set with the job requirements. Exhibit a resume by using suitable keywords.

• Identify learning gaps and put in place remedies to nullify the gaps by implementing continuous learning

• Identify the communication obstacles.

• Identify the language barriers through preliminary tests and analyze ways to eradicate them.

• Solve fear of rejection/disapproval by building confidence through tests and practice sessions.

• Learn and improve active listening skills through case studies.

• Plan and build a specific model to eradicate the lack of persuasion and negotiation skills, lack of confidence, and lack of clarity in expression

• Understand and apply proven techniques to eradicate the communication obstacles

• Understand and inculcate confidence while speaking to recruiters during the BPO employment process

• Learn and enhance your English to the industry standards for BPO employment

• Exercises for Role-play sessions and practice sessions

• Offline practice tests and word drills

• Learn telephone etiquette for both sales and customer service domains

• Learn the foundation of communication assessment during BPO employment - Clarity of speech, pronunciation, grammar, thought low, comprehension, and sentence construction with one-on-one sessions and offline practice tests

• Master the art of acing BPO industry interviews.

• Explore the Indian BPO industry, recruitment processes, and company types.

• Understand the key tasks within a BPO company.

• Learn about BPO interview metrics and ground rules.

• Discover the winning strategies for BPO interviews.

• Harness the power of repetition in training.

• Dive deep into the components of BPO interviews.

• Evaluate your education, skills, and abilities.

• Tackle the million-dollar question: "Tell me about yourself."

• Analyze your strengths, weaknesses, opportunities, and threats (SWOT).

• Craft a winning resume and cover letter.

• Overcome communication barriers.

• Perfect your communication skills using the 5Cs.

• Work on pronunciation, clarity, and comprehension.

• Develop persuasion and empathy skills.

• Build resilience for success.

• Master active listening and focus techniques.

• Understand thought flow in BPO communication.

• Practice through BPO roleplays.

• Learn telephone etiquette.

• Explore influencing techniques.

• Handle queries effectively.

• Enhance empathy during BPO calls.

• Refine sentence construction.

• Excel in telesales and customer support.

• Polish computer skills and typing efficiency.

• Adapt communication for different CEFR levels.

• Prepare for the interview day like a pro.

• Access valuable bonus resources.

• A holistic course to transform your BPO interview skills and career prospects.

• Learn and apply the WIN technique during the day of the interview