Mastering Salesforce Agentforce: Build & Deploy AI Agents

Mastering Salesforce Agentforce: Build & Deploy AI Agents free download

Design and implement smart AI agents in Salesforce using Apex, Flows, Prompt Builder, Agent API, MIAW API & Models API

In today’s fast-paced digital world, AI-driven automation is revolutionizing how businesses operate. Salesforce Agentforce is your practical, step-by-step guide to building intelligent AI agents using cutting-edge Salesforce technologies like Apex, Flows, Prompt Builder, and Agentforce APIs.

Whether you're a Salesforce Developer, Admin, or Consultant, this course equips you to create powerful, scenario-based AI agents that handle real-world business tasks—like lead qualification, case resolution, customer engagement, and meeting scheduling—automatically.

What You’ll Learn:

• Core Concepts of Agentforce AI: Understand what AI agents are in Salesforce and how they work behind the scenes

• Hands-On Agent Creation: Build agents with custom Apex logic, declarative Flows, and Prompt Templates

• Use of Prompt Builder: Learn how to create dynamic prompts using text, images, and context variables for personalized interactions

• Deep Dive into APIs:

  • Use the Agent API to trigger and manage agents programmatically

  • Work with MIAW (Messaging In App and Web )API to integrate AI models seamlessly into your flows

  • Explore Models API to select and fine-tune the right AI model for your use case

• Context Variables & Filters: Use context to tailor agent behavior based on user role, record data, and interaction history

• Data Library Integration: Learn how to use Agentforce's Data Library by connecting files, knowledge articles & web search

• Real-World Scenarios: Build agents for industries like sales, customer support, and field service

• Agent Deployment: Best practices for deploying and scaling agents across your Salesforce org

• Mask Sensitive Information: Best practices for masking sensitive data during agent conversation

• Extract Information From Files : Extract information from Files And Notes & Attachments in prompt builder.

• Agentforce DX : Create Agents Using CLI commands and Testing(Coming Soon).