Desktop IT Support Level 1 & 2 in real life (Troubleshooting

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
Desktop IT Support Level 1 & 2 in real life (Troubleshooting

Desktop IT Support Level 1 & 2 in real life (Troubleshooting free download

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT

This course in 2025 will teach you how to become a Desktop Engineer. Here I shall provide almost common issues in real life, what almost users and client-facing issue and how we resolve these issue with a perfect solution.



Windows Client & Windows Server used in this course

  • Windows client ( windows 11 and windows 10 )

  • Windows Server ( 2016 & 2019 )


Windows Server Version available till today : 

  • Windows Server 2003

  • Windows Server 2008

  • Windows Server 2012

  • Windows Server 2016

  • Windows Server 2019 


Windows Client Version available till today : 

  • Windows XP

  • Windows Vista

  • Windows 7

  • Windows 8

  • Windows 10

  • Windows 11


Other name for IT Support

  • System Administration

  • System Administration ( Level 1 )

  • System Administration ( Level 1 & 2 ) Desktop Support

  • Remote Support

  • Field Support

  • Desktop Engineer

  • Remote Engineer

  • Helpdesk

  • IT Engineer

  • IT Support


Duties and responsibilities of the job ( for some company )

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners

  • Monitoring and maintaining computer systems and networks

  • Responding in a timely manner to service issues and requests

  • Providing technical support across the company (this may be in person or over the phone)

  • Setting up accounts for new users

  • Repairing and replacing equipment as necessary

  • Testing new technology

  • Possibly training more junior staff members.

  • Install and configure software and hardware.

  • Manage network servers and technology tools.

  • Set up accounts and workstations.

  • Troubleshoot issues and outages.

  • Ensure security through access controls, backups and firewalls.

  • Monitor performance and maintain systems according to requirements.


Hope you will enjoy the course