SAP Support Activities and SAP MM sample Support Tickets
Roles of Support Consultant and sample Incidents, Service Requests and Change Requests
SAP Support Activities and SAP MM sample Support Tickets free download
Roles of Support Consultant and sample Incidents, Service Requests and Change Requests
In this course, one can learn about the below topics
The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained
And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.
Detailed explanation about different types of SAP Tickets in a Support Project
Explained the level of tickets like L1, L2, and L3 based on the criticality
30+ Real-Time sample Support Tickets are provided
Difference between the Criticality and the Priority of the tickets
Explained the difference between Core Team Members and the End Users
Different Support Tool names are given
Handling the tickets based on SLA
Planning the daily activities during Support Projects
Value addition to the Role
Different Tools in the Market are listed
Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.
Program-related Change Requests are explained with the business examples and some technical information that should be sufficient or gives an idea to the functional consultants. As the programs are developed by the ABAP consultants, high-level information is provided
Related Function Modules and role of a Functional consultant during Change Requests are explained
