Call/Contact Center Management, The essential Guide
What you need to know about Managing a Call/Contact Center
Call/Contact Center Management, The essential Guide free download
What you need to know about Managing a Call/Contact Center
This course if perfect for call/contact center Team Leaders, Supervisors, Managers and those who aim to be. It will provide the basics on everything from Channel strategy and execution, scheduling, technology and leadership. After this course you will feel more mentally equipped to do your job or the job your striving for.
