Customer Service Management(CSM) Crash Course In ServiceNow

Customer Service Management(CSM) Crash Course In ServiceNow free download

Accelerate your expertise in ServiceNow Customer Service Management with hands-on, practical training.

Unlock the full potential of ServiceNow Customer Service Management (CSM) in this fast-track training course designed for IT professionals, administrators, and business analysts. Whether you're new to ServiceNow or looking to sharpen your CSM skills, this course will guide you through core concepts, real-world configurations, and best practices to deliver outstanding customer service.

You'll learn how to set up and manage cases, automate service processes, integrate with external systems, and create a seamless experience for your customers. With step-by-step demos, guided labs, and expert tips, you'll gain the confidence to manage complex CSM environments and accelerate your ServiceNow career to excel in your professional life.

You'll also get to know how to create cases from customer service portal, CSM/FSM configurable workspace and native view.

You’ll also explore advanced features like Playbooks, AI Search, and Virtual Agent integration, empowering you to build intelligent, scalable solutions that enhance customer satisfaction and streamline service operations across your organization.

What You’ll Learn:

• CSM architecture, components, and data model

• Case and account management

• Configuring SLAs, workflows, and knowledge bases

• Integrations with external systems (e.g., CTI, CRMs)

• Setting up portals and improving user experience

• Performance analytics and reporting for CSM

Join now to become a ServiceNow CSM expert—faster.