Total Quality Management
Towards excellence
Total Quality Management free download
Towards excellence
The Total Quality management course will focus on the following topics
-Quality definition
-The concept of needs
-Difference between the quality of a product and the quality of a service
-Quality pioneers
-The importance of top management commitment
-Investments in quality
-Porter five forces
-The importance of customers
-Designing Quality products and services
-Understanding perceptions and expectations
-Using quality tools
-six sigma
-Implementing a quality management system
