Salesforce Certified Business Analyst Practice Questions

Salesforce Certified Business Analyst Practice Questions free download

5 Full Salesforce Business Analyst Timed Tests - Answer Guidance - LATEST SALESFORCE RELEASE

About the Salesforce Certified Business Analyst Credential

The Salesforce Certified Business Analyst credential recognizes professionals who can effectively gather business requirements, collaborate with stakeholders, and support the development of Salesforce solutions that drive business outcomes. This certification is intended for individuals with prior experience working as a Business Analyst within the Salesforce ecosystem.

Who Should Take This Exam

This credential is for individuals who:

• Work closely with stakeholders to identify business needs and deliver value in Salesforce environments

• Have domain experience in a specific industry or function

• Use Salesforce tools like Sales Cloud, Marketing Cloud, and others to support business processes

Typical job titles may include:

• Business Analyst

• Business Systems Analyst

• Consultant

• Product Owner

• Platform Manager

• CRM Manager

• Business Process Specialist

• Salesforce Administrator

Candidate Experience and Skills

Recommended Experience:

• 2+ years as a Business Analyst, with proven success in business process improvement

• 2+ years of hands-on experience with the Salesforce Platform

Knowledge Areas:

• Understanding of the Salesforce implementation lifecycle

• Familiarity with Salesforce best practices and common industry processes

• Techniques for requirements gathering, process mapping, and stakeholder facilitation

Skills and Abilities:

• Conduct discovery and planning with key stakeholders

• Map business processes, write user stories, and define requirements

• Communicate clearly with both business and technical audiences

• Analyze problems and evaluate Salesforce capabilities to recommend solutions

• Facilitate collaboration and act as a bridge between business and technical teams

Strong candidates are able to:

• Adjust communication styles based on audience

• Build trust with stakeholders

• Break down complex problems into actionable steps

• Recommend Salesforce features aligned with business goals

What Candidates May Need Help With

• Navigating stakeholder disagreements

• Prioritizing business needs and testing efforts

• Driving adoption and enablement

Not Expected for This Role

Candidates are not expected to:

• Lead change management or project management activities

• Build ROI models or write custom code

• Design technical solutions or administer Salesforce long-term

• Handle legal or compliance responsibilities

Exam Details

• Number of questions: 60 multiple-choice, with up to 5 unscored questions

• Time: 105 minutes

• Passing score: 72%

• Release version: Aligns with Winter '25 release

• Cost: $200 USD (plus tax); retake fee is $100 USD

• Delivery: Proctored onsite or online

• Reference materials: Not allowed during the exam

• Prerequisites: None

Note: Some exams may include unscored questions for research purposes. These do not impact your score and are included within the time limit.

Exam Outline

The Salesforce Certified Business Analyst Exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience as a Salesforce Business Analyst and can demonstrate the application of each of the features/functions below.

Customer Discovery: 17%

• Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.

• Discover how a customer is leveraging existing products to establish the current state.

• Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.

• Apply the implementation lifecycle for planning business analysis activities.

• Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.

• Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.

Collaboration with Stakeholders: 23%

• Plan discovery activities based on the target stakeholders to perform a thorough analysis of business needs.

• Identify key stakeholders and develop relationships with them as a trusted advisor to act as a liaison between business and technical teams.

• Given a scenario, choose the most effective technique for eliciting business needs from stakeholders.

• Explain how to move from current state analysis to an agreed future state design.

• Given a scenario, manage competing priorities to obtain stakeholder consensus.

Business Process Mapping: 12%

• Demonstrate how to define the scope of a complex business process and break it down into manageable steps.

• Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.

• Document business processes in a version controlled repository to manage scope.

Requirements: 18%

• Understand the differences between scope, requirements and user stories.

• Engage stakeholders to identify, validate, and prioritize requirements.

• Document requirements in a version controlled repository to manage scope.

User Stories: 18%

• Understand the components of a user story to perform thorough analysis.

• Demonstrate how to write acceptance criteria that convey the requirements and are ready for development.

• Document user stories in a version controlled repository to manage scope.

Development Support and User Acceptance: 12%

• Support and validate project delivery to ensure the solution meets the requirements.

• Support and validate user acceptance testing (UAT) to ensure the solution meets the requirements.