ServiceNow - Incident Management
Learn how to manage, triage, and resolve incidents in ServiceNow using ITIL best practices, workflows, and demos.
ServiceNow - Incident Management free download
Learn how to manage, triage, and resolve incidents in ServiceNow using ITIL best practices, workflows, and demos.
Master Incident Management in ServiceNow with hands-on demos and real-world scenarios.
Whether you're a beginner or looking to solidify your ITSM foundation, this course will guide you through every essential step of managing incidents in ServiceNow.
You'll learn:
How end users submit incidents via the Employee Service Center (ESC)
How fulfillers triage, assign, and work incidents from the backend and Service Operations Workspace (SOW)
The incident lifecycle: from creation to resolution and closure
Key interactions with related processes like Major Incident, Problem, and Change Management
Real-time walkthroughs with humor, context, and practical admin tips
Each module is designed with simplicity, clarity, and speed in mind, no fluff, just focused learning with plenty of hands on demonstrations!
This course is based on the latest ServiceNow release and includes references to updates from recent releases, including Xanadu.
Whether you're preparing for a ServiceNow role, improving internal processes, or just want to stop guessing when an incident hits your queue, this course is your starting point.
By the end of this course, you'll not only understand the process but you'll also be able to execute it confidently in a real environment.
Enroll now and start building your ServiceNow Incident Management skills the right way.
